Grounded in your Knowledge Base
It answers from the articles you publish — and says “I don’t know” instead of making things up.
AI chatbot for WordPress
Turn questions into customers, not support tickets
Sohay is an AI chat widget for WordPress that answers in seconds from a Knowledge Base you write — and says “I don’t know” instead of inventing a price or a policy. When a question needs a person, your team takes over the same chat. On WooCommerce it finds the product, checks stock, and fills the cart.
Free on WordPress.org · Bring your own OpenAI key · Works with any theme
- Grounded Answers
- Human Handoff
- Team Inbox
- WooCommerce Tools
- Daily Spend Caps
- Private by Design
AK
Ana K.
Open · Assigned to you Take over
Open · Assigned to you Take over
Do you ship internationally?
Yes — we ship to 30+ countries. Standard is 5–9 business days.
Shipping & Delivery
Reply as yourself…
Powered by OpenAI. Built for WooCommerce. Works with any WordPress theme.
OpenAI
WooCommerce
Any WP theme
~8 KB
Launcher — the rest loads only when opened
AES-256
Your OpenAI key, encrypted at rest
0
Third-party trackers, fonts, or CDNs
6
WooCommerce chat tools
Features
Everything a support chatbot should be
Grounded answers, a real inbox, and store-aware tools. On your site, on your terms.
A real inbox for your team
Every chat is saved. Search, filter, assign to a teammate, and reply — all from your WordPress admin.
WooCommerce-ready
On stores, the chat can search your catalog, answer policy and FAQ questions, and help with the cart.
Your OpenAI key, your model
Bring your own OpenAI API key and pick the model. You pay OpenAI directly — no reseller markup.
Spend protection
Set daily token caps. Once hit, Sohay stops calling OpenAI for the day — no surprise bills.
Private by design
Conversations stay in your own database. GDPR export & erase built in. Your key is encrypted.
Fast & lightweight
An ~8 KB launcher loads on each page; the full chat only downloads when a visitor opens it.
Streaming answers
Replies stream in as they’re generated, so visitors aren’t left watching a spinner.
Built for developers
26 filters, 7 actions, 5 delegable capabilities, and an extensible tools framework.
Grounded answers
It answers from your content, not guesswork
Write articles in the built-in Knowledge Base, click “Sync All Articles”, and Sohay looks up the best matches before it replies. If it can’t find an answer, it says so — instead of inventing product details or prices.
- Answers cite your own articles
- Custom system prompt with
{site_name}&{current_date} - Re-syncs as you publish
Shipping & Delivery Synced
Returns & Refunds Synced
Sizing Guide Synced
Warranty Policy Syncing…
Human handoff
A real inbox, so your team can step in
Every conversation is saved under Sohay → Conversations. Search them, filter by status, assign a chat to a teammate, or reply yourself — no third-party helpdesk required.
- Read, search, filter, assign, reply
- Pin & close chats
- 5 roles you can delegate
AKOpen
JDYou
MR
For WooCommerce
A shopping assistant for your store
On WooCommerce sites, the chat can search your catalog, surface the right product and variant, answer policy and FAQ questions, and even update the cart — with an Undo on every change.
- Catalog search & product cards
- Policy & FAQ answers
- Cart help with Undo
Everyday Zip Hoodie
$68.00
SML
Cart · 2 items · $124.00 Undo
Predictable costs
You control what OpenAI can spend
Bring your own OpenAI key and set a daily token cap. Once it’s hit, Sohay stops calling OpenAI for the rest of the day — a runaway loop or a hostile bot can’t drain your account overnight. The Diagnostics page shows today’s usage at a glance.
- Daily site & per-visitor caps
- Live usage readout
- Rate limiting built in
Today’s tokens31,240 / 50,000
Per-visitor cap2,500
Modelgpt-4o-mini
Private by design
Your data stays on your site
Conversations live in your own database — not a third-party cloud. WordPress’s Export and Erase Personal Data tools include Sohay automatically, your API key is encrypted, and the plugin loads no external trackers, fonts, or CDNs.
- GDPR export & erase
- AES-256 encrypted key
- No telemetry, ever
Setup
Live in three steps
1
Add your OpenAI key
Install Sohay and paste your key under AI Settings. It’s stored encrypted.
2
Publish articles & sync
Write a few Knowledge Base articles and click “Sync All Articles”.
3
The widget goes live
The chat launcher appears on your site. Ask it a question and watch it answer.
Testimonials
What site owners are saying
Replace these with real reviews once you have them.
“Your customer’s words here — a specific outcome they got with Sohay.”
Role, Company
“A second real review — what surprised them, what it replaced, what it saved.”
Role, Company
“A third real review — ideally about setup, grounding, or the team inbox.”
Role, Company
Pricing
Free on WordPress.org
The plugin is free. You pay OpenAI directly for model usage — and cap it whenever you like.
Free plugin
$0forever · you bring your OpenAI key
- Grounded Knowledge Base chatbot
- Built-in team inbox & handoff
- WooCommerce chat tools
- Daily spend protection
- All privacy & GDPR controls
- Developer hooks & capabilities
Add Sohay — Free
No account needed to install · Works with any theme
FAQ
Questions, answered
Yes. Sohay uses OpenAI’s models, so you bring your own API key. OpenAI bills you directly per token — Sohay doesn’t resell access — and the spend caps keep it predictable.
The OpenAI models available on your account. Pick one under AI Settings; the cheaper models cost a fraction of a cent per reply.
It’s grounded in the articles you publish. If it can’t find a match, it tells the visitor it doesn’t know instead of inventing an answer.
Yes. The Knowledge Base chat and inbox work on any WordPress site. WooCommerce tools are opt-in and only appear when WooCommerce 7.0+ is active.
Yes. Every conversation is saved under Sohay → Conversations, where your team can assign and reply. You can delegate access with five granular roles.
In your own WordPress database. WordPress’s Export and Erase Personal Data tools include Sohay’s data, and soft-deleted chats are purged after 30 days.
Barely. A ~8 KB launcher loads on each page; the full chat code only downloads when a visitor opens it. No third-party scripts, fonts, or trackers.
OpenAI charges per token, based on the model you pick. A small support site typically stays in single-digit dollars a month — and daily caps stop it going further.
Blog
Get more from your AI chatbot
Guides on grounding, cost control, and WooCommerce chat.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
Add Sohay — FreeFree plugin · You bring your OpenAI key · Works with any theme